These are some of the interesting and important questions we often get asked and things you need to know before you embark on your journey.
How do I make a booking?
You may check availability, and make a booking through our website, or by calling or emailing our reservations team. A deposit of $500 is required to confirm your booking.
Once your booking has been made, you’ll receive a booking confirmation email and you’ll be asked to complete your guest information via our online portal. All guests travelling who are aged 18 or over must complete this information themselves. For all guests aged 17 or under, the information must be completed by a parent or legal guardian.
What Terms and Conditions apply?
You can view our Terms and Conditions here.... to come
What happens if I need to cancel my booking?
If you wish to cancel your booking, you must notify us in writing as soon as possible.
The date of cancellation is the date that we receive written notice of the cancellation; and if the cancellation is made:
- More than 90 days from the scheduled departure date, a fee of $350 per person will be charged with the balance payment refunded to you;
- Between 90 and 60 days prior to departure, you will be charged 50% of the full walk cost with the balance refunded to you; or
- Within 60 days of departure, no refund is available.
Do I need travel insurance?
If you are booking an international experience, travel insurance is mandatory and you will be asked to provide your insurer's emergency contact information prior to commencing your walk.
If you are booking an Australian walking experience we strongly recommend that you purchase travel insurance that includes cover for helicopter evacuation. Also consider cover for cancellation, illness, theft etc.
Please review our Terms and Conditions for more information.
As a single traveller, can I share a room with another single?
Yes - all our experiences are designed with twin share accommodation so single travellers can share accommodation with other single travellers.
Does a Single Supplement apply for solo travellers?
No - we do not charge a single supplement for solo travellers who are happy to share a tent or room with other single travelers. Some experiences may have the option of paying an additional single supplement fee for selected accomodation. Please read the individual experience information or ask our reservations staff.
